Interview an assistant branch manager

 

The owner of the Loving Hut franchise in Puchong is Tracy Wong because of the owner is at the oversea recently so I'm interview assistant branch manager of the Loving Hut, Puchong whom is Annie Thong.

1) How much does your franchise gross per year? How much does it net? Are the procedures followed to make royalty payments to the franchisee burdensome?
Sorry, I cannot answer your question because I’m just a manager and not the owner. I don’t know it as the franchise’s account is calculated by the office of the franchise. 

2) Are the financial projections of revenues, expenses, and profits that the franchisor provided me accurate in your judgment?
The manager refuses to answer this question. 

3) Does the franchisor give you enough assistance in operation your business?
I’m not the member of the Malaysian Vegetarian Society, so I didn’t know whether franchisor gives enough assistance in operating the franchise. 

4) How many hours, on average, do you work a week?
Operation hour of the Loving Hut is 11am to 10 pm and break at Wednesday. All the employee arrive at 10am and have 2 hours break for lunch and dinner. Thus, one day work 10 hours and a week is 60 hours. 

5) How often do you get a vacation?
Not really, depend on the situation of the business. 

6) Have you been caught off-guard by any unexpected costs or expectations?
Yes, I have been caught off-guard by any unexpected costs or expectations but there is still some unexpected cost such as broken plate, glass and others else. 

7) Does your franchisor provide ongoing training and support to you?
Franchisor will offer ongoing assistance and training through the Malaysian Vegetarian Society. 

8) If you had to do it all over again, would you purchase a franchise in this system? Why or why lost?
Sorry, I couldn’t answer you about this because I’m not the boss here.